Returns & Refund Policy
At secretisland-adulttoys.com.au, your satisfaction is very important to us. However, due to the nature of our products, and for health and hygiene reasons, we do not accept returns or exchanges unless the item is faulty or defective.
Non-returnable / Non-exchangeable Items
- Products that have been opened, used, or removed from their original packaging.
- Change of mind, wrong size, or personal preference.
- Any item that is not in its original condition for reasons not due to our error.
Faulty or Defective Items
If you receive a product that is damaged, defective, or incorrect:
- Please contact us hello@secretisland-adulttoys.com.au within 7 days of receiving your order.
- Provide your order number, details of the issue, and clear photos/videos of the faulty item.
- Once verified, we will arrange a replacement or a refund at no extra cost to you.
Shipping Costs
- If a return is approved due to a product defect, we will cover the return shipping costs.
- For non-quality-related reasons, return requests will not be accepted.
Final Notes
- Please ensure you check your order carefully before completing your purchase.
- By purchasing from secretisland-adulttoys.com.au, you acknowledge and agree to this Return Policy.