Privacy Policy

Welcome to secretisland-adulttoys.com.au (the “Site” or “we”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We refer to any information that can uniquely identify an individual (including the information listed below) as “Personal Information.”

Device information

• Examples collected: browser version, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the Site.
• Purpose of collection: to properly load the Site for you, and to perform analytics on Site usage to improve our services.
• Source of collection: automatically collected using cookies, log files, tags, or pixels.
• Disclosure: may be shared with analytics or hosting providers.

Order information

• Examples collected: name, billing address, shipping address, payment details (credit card, PayPal, or other accepted methods), email address, and phone number.
• Purpose of collection: to fulfill your orders, process payment, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for fraud, and—if in line with your preferences—send marketing updates.
• Source of collection: provided by you.
• Disclosure: may be shared with payment processors, shipping carriers, and order management systems.

Customer support information

• Examples collected: name, email, order number, or other details you provide.
• Purpose of collection: to provide customer support and resolve issues.
• Source of collection: provided by you.
• Disclosure: may be shared with customer service providers or communication platforms (if applicable).

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We may share your Personal Information with trusted third-party service providers to help us provide our services and fulfill our contracts with you, including:

• Payment gateways (e.g., Google Pay, Apple Pay)
• Shipping and fulfillment partners (e.g., Australia Post)
• Website hosting and analytics providers

We may also share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We may use Google Analytics to help us understand how customers use the Site. Google Privacy Policy | Opt-out

You can opt out of targeted advertising by using these links:

• Facebook
• Google
• Bing

Additionally, you can opt out via the Digital Advertising Alliance.

Using Personal Information

We use your Personal Information to provide our services to you, which include:

• Offering products for sale
• Processing payments
• Shipping and fulfilling your orders
• Communicating with you about updates, promotions, or new products

Legal Basis (Australia & New Zealand Residents)

If you are a resident of Australia or New Zealand, we process your Personal Information in accordance with the applicable privacy laws in your country, including the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020.

We collect, use, and disclose your Personal Information only when it is reasonably necessary for our business activities, including:

• Providing products and services you have ordered from us
• Communicating with you about your orders, enquiries, or support requests
• Complying with legal and regulatory obligations (for example, record keeping or tax requirements)
• Protecting our rights and interests (for example, fraud prevention or security purposes)
• Sending you marketing communications where you have provided consent (you may opt out at any time)

We will not use or disclose your Personal Information for any purpose other than those described above, unless you give us your consent or we are required or authorised by law.

Retention

We will retain your Personal Information for as long as necessary to provide our services and comply with legal obligations, unless you request its deletion.

Cookies

A cookie is a small piece of data placed on your device when you visit the Site. We use functional, performance, and advertising cookies to improve your browsing experience.

You can manage cookies through your browser settings. Please note that disabling cookies may limit certain functionality of the Site.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when such a signal is detected.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or for legal reasons. Updates will be posted on this page.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at: [hello@secretisland-adulttoys.com.au]

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. For Australia, you can contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au